FAQs

We offer free 1-hour waiting at the airport and 15 minutes at any other address.

You cannot use an Hourly Hire for pickups or drop-offs at the airport. We provide a special service to handle your dedicated airport transfer needs.

Yes, we offer flight tracking as part of our service. We monitor your flight in real time to adjust for any delays or early arrivals, ensuring your chauffeur is always there to meet you at the perfect time.

Our meet-and-greet service is designed to make your airport arrival as smooth as possible. When you land, your chauffeur will be waiting for you in the arrivals area, holding a name board for easy recognition.

Upon your arrival at the airport, your chauffeur will send you a text message to confirm their location. For convenience, we recommend having WhatsApp installed on your phone, as this allows for easier communication, especially if you’re traveling internationally. If you have any difficulty locating your chauffeur, you can reply directly to the message or use the contact details provided in your booking confirmation. Our team tracks your flight, so your chauffeur will be ready and waiting, regardless of any changes in your arrival time.

If you're unable to contact your chauffeur upon arrival, first check for any messages from them, as they may have already reached out via text or WhatsApp. If you still can’t reach them, please call our 24/7 customer support line, which is provided in your booking confirmation. It's very important that you do not leave the airport until you have made contact with your chauffeur. Our team will assist you immediately, ensuring that you’re connected with your chauffeur or arranging an alternative if needed. We’re committed to making your journey as smooth and stress-free as possible.